Category Archives: Customer Delight

Satisfying customers is no longer enough – customers now need to be delighted

Are you brave enough to put the customer at the heart of what you do?

Start a customer service revolution today. Everything thing you do at work whether it is answering e-mails, writing letters, working on the next PowerPoint or the next new marketing campaign STOP! And ask yourself some questions: Does the customer value … Continue reading

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Make your new year resolution to become a world-class customer service organisation

Start the new year with the right frame of mind, and make it the year of reaching #1 Unfair Competitive Advantage status by creating a customer service revolution and making price irrelevant

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Why you should love negative feedback

An upset customer might talk to five people, but a formerly upset customer you win over will talk to 10 times as many Does your business have processes in place to identify and win over upset customers or are you … Continue reading

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New study pinpoints the secrets behind inspiring loyalty

Customer service, honesty and integrity, and quality products are the most important factors for companies who enjoy a good reputation No surprise customer service is tops. Read the report here

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New customers are an audition

Think about everything the customer experiences from the moment they meet you and ask yourself, “Would they tell a friend about this?” If not, it needs more work. We try very hard at this and many people we do meet … Continue reading

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What don’t businesses want to do customer service training?

Earlier this year I enrolled on a course with a very well known and successful company in London. The course was ‘How to deliver world-class customer service’  (right up our street I thought). With just days to go the course … Continue reading

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The customer experience formula is sooo simple

No rocket science, complicated algorithms or the need for a spreadsheet here is the formula for what customer experience really is: R – E = CE Reality – Expectations = Customer Experience If you can make reality exceed expectations you … Continue reading

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8 things your business must do to meet customer expectations in this decade

As the demands of beating customer’s expectations are getting greater your business will need to adapt or risk dying. These are the trends you will need to follow: Global competition will drive up service standards. Compete or get beat. Maintain … Continue reading

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Why making your customers read small print is bad customer service

A great opportunity here for all you customer service revolutionaries. An article that appeared in the Harvard Business Review (6/07) titled “Companies and the Customers Who Hate Them,” talked about how companies need to create less company-centric and more customer-centric … Continue reading

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Do you know the colour of your customer’s eyes?

If not why not? Here at Jungle Property we have started recording the colour of our customers eyes! Why would a business want to do that you may ask. This article by John DiJulius reminded me why.. FAB FIVE – … Continue reading

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