Start a customer service revolution today. Everything thing you do at work whether it is answering e-mails, writing letters, working on the next PowerPoint or the next new marketing campaign STOP! And ask yourself some questions: Does the customer value … Continue reading →
Start the new year with the right frame of mind, and make it the year of reaching #1 Unfair Competitive Advantage status by creating a customer service revolution and making price irrelevant
An upset customer might talk to five people, but a formerly upset customer you win over will talk to 10 times as many Does your business have processes in place to identify and win over upset customers or are you … Continue reading →
Customer service, honesty and integrity, and quality products are the most important factors for companies who enjoy a good reputation No surprise customer service is tops. Read the report here
Think about everything the customer experiences from the moment they meet you and ask yourself, “Would they tell a friend about this?” If not, it needs more work. We try very hard at this and many people we do meet … Continue reading →
Earlier this year I enrolled on a course with a very well known and successful company in London. The course was ‘How to deliver world-class customer service’ (right up our street I thought). With just days to go the course … Continue reading →
No rocket science, complicated algorithms or the need for a spreadsheet here is the formula for what customer experience really is: R – E = CE Reality – Expectations = Customer Experience If you can make reality exceed expectations you … Continue reading →
As the demands of beating customer’s expectations are getting greater your business will need to adapt or risk dying. These are the trends you will need to follow: Global competition will drive up service standards. Compete or get beat. Maintain … Continue reading →
A great opportunity here for all you customer service revolutionaries. An article that appeared in the Harvard Business Review (6/07) titled “Companies and the Customers Who Hate Them,” talked about how companies need to create less company-centric and more customer-centric … Continue reading →
If not why not? Here at Jungle Property we have started recording the colour of our customers eyes! Why would a business want to do that you may ask. This article by John DiJulius reminded me why.. FAB FIVE – … Continue reading →