Monthly Archives: August 2011

Beware of the accidental letting agent – 6 questions to ask the agent

The latest LSL Property Services / Acadametrics House Price Index for July 2011 reports that house prices in July fell by only 0.1%, reaching their lowest level since December 2009 following a 3% drop in Q2 2011. Transactions are down … Continue reading

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Are you a ‘same as’ business?

This rant is inspired by Andy Hanselman from his book (re)Thinking in ’3D’ The world is full of ‘same as’ businesses selling the same things, employing the same people, doing the same things – I see these sort of businesses … Continue reading

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Underdeliver or overdeliver? Choose your path wisely

There is no such thing as meeting expectations – you either don’t meet expectations or you exceed expectations. In a world where 60-80% of customers describe their customer satisfaction as satisfied or very satisfied before going on to defect to … Continue reading

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5 decisions you can make to drive extreme customer loyalty

I have just finished reading I Love You More Than My Dog by Jeanne Bliss in which Jeanne defines the 5 key decisions any organisation can make to drive extreme loyalty. Your collective decisions tell the story of who you … Continue reading

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