Monthly Archives: September 2011

Have you designed your customer experience?

So many businesses I encounter have been designed by people inside the business for people inside the business. They open at times that suit themseleves not ncessarily what their customer’s want and they add steps to their processes that have … Continue reading

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Housing Minister releases new guidance for landlords and tenants

Housing Minister Grant Shapps recently re-stated that it is not his intention to regulate the letting industry but instead wants to encourage responsible letting through the use of voluntary accreditation schemes for landlords and letting agents. Two new publications have … Continue reading

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What’s Your Purple Goldfish?

I have been following the Purple Goldfish Project for some time now and sooooo excited about it I cannot wait until the book hits my Kindle later this year (2011). So what is a Purple Goldfish, what is the Purple … Continue reading

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