We have had to replace a few boilers recently and thankfully at £2000 a go it isn’t something you want to do often. Inevitably the question arises about how long a combi boiler should last. It depends on the make, … Continue reading →
An almshouse is a private house which is used normally for the purpose of providing accommodation for older people who would pay no rent or a token amount. There are around 1,800 almshouse charities in the UK including here in … Continue reading →
No rocket science, complicated algorithms or the need for a spreadsheet here is the formula for what customer experience really is: R – E = CE Reality – Expectations = Customer Experience If you can make reality exceed expectations you … Continue reading →
So you have decided you want to be ‘the best’ but ‘the best’ at what? This is where many businesses get it so wrong. Winning businesses choose a ‘position’. They clearly target customer groups and aim to be ‘THE one’ … Continue reading →