It is not uncommon for landlords and agents not to provide tenants with an EPC (Energy Performance Certificate) for a property. The reasons for this might be a combination of the following factors: Landlords and agents see EPCs as another … Continue reading →
Another day and another great idea. Creating ‘above and beyond’ experiences for our clients is part of our culture. While out on my morning run, I was thinking ‘Wouldn’t it be good to document all those ‘above and beyond’ customer … Continue reading →
In an earlier post I expressed my interest in studying happiness or as it is sometimes known, positive psychology. As a starter I have identified the books I would like to read: Stumbling on Happiness by Daniel Gilbert Maslow on … Continue reading →
I am proud to announce that I have today launched the Jungle Property library. I don’t even have any shelves yet, just a pile of books that could double as a doorstop or support for a 3-legged table. The library … Continue reading →
In the first part of this topic (link) I looked at the physiological or bottom layer of the hierarchy for landlords. Moving up a level to ‘Safety’ – what might this look like for landlords? Safety for the property Safety … Continue reading →
I recently picked up an interesting article by John DiJulius that discussed Zero Risk businesses. As a customer, Zero Risk means you have a sense of security knowing that when you deal with a company, if something goes wrong, that … Continue reading →
This is a question that has been festering in my head for some time now. Maslow’s hierarchy of needs has long been a staple part of management courses the world over as managers seek the ultimate carrot stick for employees. … Continue reading →
I often say to businesses who fail on customer service – try walking in the shoes of your customer, momentarily step outside the four walls of your organisation and morph into a customer. The concept is too mind-blowing for many … Continue reading →
If you are a buy-to-let landlord you are probably thinking about yields, or at least you should be. Have you ever wondered which properties produce the best yields in Mid-Somerset? We work closely with buy-to-let landlords to help them make … Continue reading →