As the demands of beating customer’s expectations are getting greater your business will need to adapt or risk dying. These are the trends you will need to follow: Global competition will drive up service standards. Compete or get beat. Maintain … Continue reading →
A great opportunity here for all you customer service revolutionaries. An article that appeared in the Harvard Business Review (6/07) titled “Companies and the Customers Who Hate Them,” talked about how companies need to create less company-centric and more customer-centric … Continue reading →
If not why not? Here at Jungle Property we have started recording the colour of our customers eyes! Why would a business want to do that you may ask. This article by John DiJulius reminded me why.. FAB FIVE – … Continue reading →