Monthly Archives: November 2011

Landlord FAQ – How long will my combi boiler last?

We have had to replace a few boilers recently and thankfully at £2000 a go it isn’t something you want to do often. Inevitably the question arises about how long a combi boiler should last. It depends on the make, … Continue reading

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What is the legal status of almspersons?

An almshouse is a private house which is used normally for the purpose of providing accommodation for older people who would pay no rent or a token amount. There are around 1,800 almshouse charities in the UK including here in … Continue reading

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The customer experience formula is sooo simple

No rocket science, complicated algorithms or the need for a spreadsheet here is the formula for what customer experience really is: R – E = CE Reality – Expectations = Customer Experience If you can make reality exceed expectations you … Continue reading

Posted in Customer Delight | Leave a comment

Are you branding or blanding?

So you have decided you want to be ‘the best’ but ‘the best’ at what? This is where many businesses get it so wrong. Winning businesses choose a ‘position’. They clearly target customer groups and aim to be ‘THE one’ … Continue reading

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