Think about everything the customer experiences from the moment they meet you and ask yourself, “Would they tell a friend about this?” If not, it needs more work. We try very hard at this and many people we do meet do tell their friends but I am sure we could do better
Author: Tom
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What don’t businesses want to do customer service training?
Earlier this year I enrolled on a course with a very well known and successful company in London. The course was ‘How to deliver world-class customer service’ (right up our street I thought). With just days to go the course was cancelled due to the lack of businesses signing up.
The local college were running a 3 session course ‘Delivering Exceptional Customer Service’. The course was due to start this week and alas they have pulled the plug because nobody (yes nobody) has signed up. 🙁
This apparent apathy towards customer service training is hard to understand at a time when businesses bemoan ‘difficult times’ and should be upping their game. I just don’t get it.
Ask any business about the importance of customer service and the response will be a resounding ‘customer service is very important’ but who is walking the talk. I can only conclude that one or a combination of the following things is happening:
- Businesses are not ‘genuinely’ interetested in customer service – they are simply paying lip service to a ‘fuzzy’ concept.
- They don’t think customer service is that important to them that they need to do training in it.
- They think they know absolutely everything there is to know about customer service.
As a business that aspires to deliver world-class customer service Jungle Property does not want to miss a trick so will be looking out for more of these courses in the future.
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Landlord FAQ – How long will my combi boiler last?
We have had to replace a few boilers recently and thankfully at £2000 a go it isn’t something you want to do often. Inevitably the question arises about how long a combi boiler should last.
It depends on the make, model, its use, its maintenance and servicing. The minimum expected lifespan of a combi boiler is 12 years. Glow-worm boilers are designed for a minimum expected use of 15 years and Worcester Bosch Greenstar boilers have an average lifespan of 12-15 years. That said, we have heard of boilers still working after 40 years! However it is important to ensure the boiler has annual servicing and maintenance throughout its life.
All boiler manufacturers offer a minimum of a two year parts and labour warranty and in some cases up to five years. Worcester Bosch boilers come with a ten year warranty on the primary heat exchanger and a five year anti-scale guarantee on the domestic hot water heat exchanger. If you use an accredited installer you can benefit from an extended guarantee – in the case of Worcester Bosch five years.