Do tenants have a right to install a water meter?

Tenants have a right to be charged for water on the basis of what they use. This means they have a right to have a meter installed free of charge, unless it’s not practical or is unreasonably expensive to do this.  Tenants also have the right to ask for a meter if their tenancy agreement is for six months or longer.

The law allows tenants to install a water meter through S11 of the Water Industry Act 1999 which says tenancy agreements cannot be used to stop tenants who pay their own water bills from choosing a meter.

If you’re considering changing to a water meter, you should contact your water company. You could do this by phone, or you may be able to apply on their website.

If you can’t have a water meter installed for any reason, your water company may be able to put you on a cheaper tariff to save money.

In some areas, the water company is introducing universal water metering, so everyone will be given a meter.

If you ask for a meter, a company should install it within three months.  In areas where free meters are being offered for the first time, this period may be six months.

Has your landlord tried to prevent you having a water meter installed?

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