November 2011

We have had to replace a few boilers recently and thankfully at £2000 a go it isn’t something you want to do often. Inevitably the question arises about how long a combi boiler should last. It depends on the make, model, its use, its maintenance and servicing. The minimum expected lifespan of a combi boiler…

An almshouse is a private house which is used normally for the purpose of providing accommodation for older people who would pay no rent or a token amount. There are around 1,800 almshouse charities in the UK including here in Glastonbury which collectively provide accommodation for around 36,000 people. Do almspersons occupy the property as…

No rocket science, complicated algorithms or the need for a spreadsheet here is the formula for what customer experience really is: R – E = CE Reality – Expectations = Customer Experience If you can make reality exceed expectations you have a positive customer experience

So you have decided you want to be ‘the best’ but ‘the best’ at what? This is where many businesses get it so wrong. Winning businesses choose a ‘position’. They clearly target customer groups and aim to be ‘THE one’ for those customers. Too many businesses try to be all things to all people. They’re…