Tom

The end of another tax year and as landlords think about their tax return they may be wondering what costs can be deducted from rental income. Costs that can be deducted are as follows: * Financing costs * Repairs and maintenance (but not property improvements) * Heating and lighting (where paid by the landlord) *…

It is essential that your rented property has an inventory. The vast majority of tenancies will now take a deposit which will be protected under one of the government authorised tenancy deposit schemes. If there is any dispute at the end of the tenancy regarding the deductions which the landlord wishes to make from the…

Just who is responsible for pests in the property during the tenancy? If the pest problem is caused by disrepair (e.g. holes in floor permitting mice to enter property) then it is the landlord’s responsibility. If the pest problem is caused by the actions of the tenant after the start of the tenancy it is…

Start a customer service revolution today. Everything thing you do at work whether it is answering e-mails, writing letters, working on the next PowerPoint or the next new marketing campaign STOP! And ask yourself some questions: Does the customer value what I am doing? Not sure of the answer? Ask yourself the same question in…

I have just finished reading The Happy Manifesto by Henry Stewart and I am please to say it becomes the latest addition to the Jungle Property library as another source of inspiration for all those who want to be part of our great story. I read the draft of this book a couple of years…

“If your sole goal is to maximise profit you are on a collision course with time” “There needs to be a balance between commerce and social responsibility… The companies that are authentic about it will wind up as the companies that make more money” “Business leaders cannot be bystanders” These are the powerful words of…

Start the new year with the right frame of mind, and make it the year of reaching #1 Unfair Competitive Advantage status by creating a customer service revolution and making price irrelevant

An upset customer might talk to five people, but a formerly upset customer you win over will talk to 10 times as many Does your business have processes in place to identify and win over upset customers or are you so good you will never have such a thing?

Believe in your customers Believe in your employees Remove small print, red tape and all those barriers that get in the way of placing total trust in your customers. Instead of building barriers build trust and you are on your way to being a loved company. Believe in your employees too – scrap rigid procedures…

Customer service, honesty and integrity, and quality products are the most important factors for companies who enjoy a good reputation No surprise customer service is tops. Read the report here