Tom

It is not uncommon for landlords and agents not to provide tenants with an EPC (Energy Performance Certificate) for a property. The reasons for this might be a combination of the following factors: Landlords and agents see EPCs as another piece of costly red tape that are of no value The landlord or agent hopes…

I often say to businesses who fail on customer service – try walking in the shoes of your customer, momentarily step outside the four walls of your organisation and morph into a customer. The concept is too mind-blowing for many businesses – they just don’t get it. World-class Service organisations teach their employees to view…

The three mostly costly mistakes landlords make: 1. Invest in inappropriate property. Buy-to-let landlords who buy a property purely on personal taste without considering what property or area would give them the best yield or what the real demand is. Watch this space for a piece of research I have been doing in this area.…